Frequently asked questions
If something isn’t answered here, ask us directly — a person replies.
Do I need to be technical to run this?
No. TheirCare is a hosted service — there’s nothing to install, update or back up. Your household gets a private web address, and you open it in a browser on whatever devices you already have.
Setting up caregivers, shifts and medications is done through ordinary screens, in the language of care rather than the language of software. If you can manage a shared calendar, you can run this.
Where does our data live?
Each household gets its own separate database, not a shared one with your records filtered out of everyone else’s. Your data is reachable only through your own private address.
It’s hosted on Microsoft Azure, encrypted in transit and at rest, and backed up automatically. We don’t sell it, share it, or use it to train anything.
What hardware do we need?
One touchscreen or tablet you can mount where the household already gathers — the kitchen, the hallway, wherever the paper calendar used to hang — and something to run it.
Everyone else uses the phone they already have. There’s no app to install; it’s the same web address on every device.
Can caregivers see everything?
No. There are three levels of access, and they see genuinely different things.
The wall display shows today at a glance to anyone in the room, without anyone logging in. A caregiver signs in with a short PIN to start their shift and record what they do. Guardians — family and care coordinators — get full visibility from anywhere and can contribute to the record. Admins manage the household: caregivers, shift templates, medications and reports.
What if a caregiver starts a shift early, or covers an emergency?
They start the shift, and it’s recorded as off-schedule. That’s the whole design: warn, don’t block.
The person standing in the room knows more than the software does. Blocking them because the schedule disagrees would make the software an obstacle in exactly the moment it matters most. So it flags it, documents it, and stays out of the way — and the record afterwards shows honestly what happened.
Can we track something specific to our situation?
Yes, and without waiting on a software update. Alongside the built-in types you can define your own — seizures, symptoms, moods, bowel movements, routines, whatever this person’s care actually involves.
You control what each one records, who can add it, whether more than one can happen in a day, and whether it shows on the wall display or only in the day’s detail. Some can also warn when it’s been too long since the last one.
Is this a medical device?
No. TheirCare Calendar is a coordination and record-keeping tool. It does not diagnose, treat, or make clinical decisions, and it is not a substitute for professional medical advice.
The medication safety checks — warning that a dose may be too soon, or that a daily maximum is close — are there to inform the person giving the dose. They never override that person’s judgment, and they are not a clinical authority.
What does it cost?
TheirCare Calendar is in early access with a small number of households, and pricing is still being settled.
Get in touch and we’ll tell you exactly where things stand — no sales sequence, and no pretending a price exists before it does.
What happens if the screen breaks or the power goes out?
Nothing is lost. The wall display is only a window onto the record, not the record itself — everything lives on the server, not on the device.
While the screen is down, everyone can carry on from a phone or laptop at the same address. When it comes back, it’s current. Replace the tablet and it picks up where it left off.
Contact us and we’ll walk you through our recommended setup for resilience.
Still have a question?
Ask us directly. It goes to the person who builds it, not a ticket queue.